Refunds & Returns

1. What we will fix

We will offer a free reprint or a full refund (your choice where possible) if your item:

• arrives damaged, or has a manufacturing defect (holes, broken seams, peeling or cracked print on arrival);
• is misprinted — wrong design, badly misaligned or clearly incorrect print;
• is the wrong product, size or color compared to your order; or
• is lost in transit (confirmed by the carrier, or not delivered within 30 days after the estimated delivery date).

2. What we can’t refund

Because items are custom-made, we do not accept returns or offer refunds for buyer's remorse, including: ordering the wrong size, changing your mind, small color differences between your screen and the printed item, or minor placement variations within normal print tolerances. Items damaged by washing or wear not in line with care instructions are not covered.

3. How to request a refund

• Go to the Order status / report a problem page and enter your order number (shown on your confirmation page) and the email you used at checkout.
• Choose what went wrong (wrong item, damaged/defective, misprinted, or lost), describe it and upload clear photos of the problem and the product label (photos aren't required for lost packages). You don't need to send the item back.
• Report within 30 days of delivery (for lost packages, within 30 days after the estimated delivery date). Until we track exact delivery dates, we treat delivery as 14 days after shipment when applying this window, and we will consider late reports where the carrier shows a later delivery.
• We review reports and aim to respond within 3 business days. You can check the status anytime on the same page. We may approve a full or partial refund (for example, when only some items in an order are affected) or decline a report that falls outside this policy, with a note explaining why.
• Approved refunds go back to your original payment method through Stripe or PayPal (whichever you paid with) and typically appear within 5–10 business days.
• An incorrect or incomplete shipping address entered at checkout is the buyer's responsibility; reshipping in that case may carry a fee.

4. Cancellations

You can cancel an order any time before it ships from the order status page. If you cancel before your order ships, we refund your payment minus the non-refundable card/PayPal processing fee. Card processors (Stripe) and PayPal keep their fee when a payment is refunded, so we refund everything you paid (items, shipping and any sales tax) less the processing fee actually charged on that payment — typically about 2.9% + $0.30 for cards or 3.49% + $0.49 for PayPal (for example, about $1.31 on a $34.94 card payment, or $1.71 with PayPal). The order status page shows the exact refund before you confirm. If only part of an order is canceled, the fee withheld is the same share of the fee as the share of your payment being refunded.

If our print partner can still stop production, the cancellation and refund happen automatically to your original payment method. If production can no longer be stopped, your cancellation is sent to our team for review instead. Once an order has shipped it can't be canceled, but the problems listed in section 1 are still covered.

When you get a full refund instead (no fee withheld): if we or our print partner can't fulfill your order (it fails or is rejected in production, or an item is out of stock), if you were charged twice by mistake, if the payment was fraudulent or unauthorized, if we cancel your order (see the Terms and section 5), or for any problem covered by section 1.

5. Removed listings

If a design is removed because of an intellectual property complaint after you paid but before it was produced, we will cancel the item and refund you in full.

6. Chargebacks

Please use the order status page or contact support@fansourced.net first — we will usually resolve problems faster than a card dispute. If you open a dispute with your bank, we will pause any open refund request for that order while the dispute is handled, so you are not refunded twice. Filing a chargeback for an order that was delivered as described may result in account suspension.

7. How refunds affect Sellers

Sellers' platform fee (15% for orders paid on or after October 21, 2026) applies only to fulfilled orders. Payment processors don't return their processing fee on refunds, so a Seller's processing fee share on a fulfilled order (orders paid on or after October 21, 2026) is not returned. If an order is canceled before it ships, no fee is taken. If a shipped order is refunded, the fee on the refunded amount is returned to the Seller (recorded in the Seller's fee ledger, pro-rated for partial refunds). Refunds for print or shipping defects are covered by FanSourced and its print partner, not deducted from the Seller; refunds caused by the Seller's design (such as an IP claim or an unusable file) may be deducted as described in the Seller Terms.

8. Shipping

Shipping charges. Shipping is charged at our print partner's actual rate for your address and the shipping method you choose, shown at checkout before you pay. When your whole order is canceled before it ships, shipping is refunded along with the rest of your payment, minus the non-refundable processing fee described in section 4. Once an order has shipped, shipping is not refunded, except when the order qualifies under section 1 (wrong, damaged, defective, misprinted or lost item) — then the shipping you paid for the affected items is refunded too (or the item is reshipped at no charge). If only some items in an order are refunded, shipping is refunded in proportion to those items. Faster shipping methods only speed up delivery after an item ships; production time is the same.

Shipping times shown at checkout are estimates from our print partner and carriers, not guarantees; delays caused by carriers, weather or customs are not grounds for a refund unless the package is lost as described in section 1. We currently ship to the United States and Japan. In the U.S. we ship to all 50 states, Washington, DC and Puerto Rico, but not to other U.S. territories or APO/FPO/DPO military addresses. We can’t ship to other countries. If an order with an address we can't ship to is ever paid, we don't send it to production and refund it in full, including the processing fee.

Orders to Japan. This policy applies the same way to orders shipped to Japan: no returns for a change of mind or the wrong size; a free reprint or full refund for damaged, defective, misprinted, wrong or lost items reported within the same windows; and a pre-shipment cancellation refunds your payment minus the processing fee. Items made outside Japan may be charged import duty and import consumption tax by Japan Customs; these are paid by the recipient, are not part of our price and are not refunded by us (if an order is refunded under section 1, ask Japan Customs or the carrier about reclaiming duties paid). A package refused or left unclaimed because of duties isn't treated as lost. See also our 特定商取引法に基づく表記.

（日本向け）受注生産のため、お客様のご都合による返品・交換はお受けできません（特定商取引法第15条の3ただし書の返品特約）。破損・不良・印刷不良・商品違い・紛失の場合は、上記の期限内のご連絡で無料の再製作または全額返金をいたします。発送前のキャンセルは、決済手数料を差し引いて返金します。関税・輸入消費税は受取人のご負担で、当店からは返金されません。

9. Changes to this policy

We may update this policy from time to time. The version posted on the date of your order applies to that order. Questions about a refund: support@fansourced.net.